Frequently asked questions
General Information
Q: What types of ceramic products do you offer?
A: We offer a wide range of ceramic products including cups, plates, bowls, vases, planters, and decorative items. Each piece is handcrafted with care and unique in its design.
Q: Are your products handmade?
A: Yes, all our ceramic products are handmade by our small team, ensuring each piece is unique and of the highest quality.
Q: Do you make custom ceramics?
A: Yes, we offer custom orders. Upon receipt of your specifications, we can provide you with a quote for the work involved. We have a minimum order amount of €700. Please contact us on shop@cecilemestelan.com to speak to one of our team about your order.
Ordering and Payment
Q: How do I place an order?
A: To place an order, simply browse our collection, add the desired items to your cart, and proceed to checkout. You will be guided through the process step by step. If you would like to place a large order for your cafe, restaurant or shop, please contact us on shop@cecilemestelan.com to proceed.
Q: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards, PayPal, and other popular payment gateways. All transactions are secure and encrypted.
Shipping and Delivery
Q: Do you ship internationally?
A: Yes, we ship our ceramic products worldwide. Shipping costs and delivery times will vary depending on the destination.
Q: How much does shipping cost?
A: Shipping costs will vary depending on the destination. Shipping costs will also vary if you are placing a large order directly through us. If you make a purchase through our website, our shippings costs are as follows;
Portugal - €20 for orders under €150, free for orders over €150
EU
Europe
Worldwide
Q: How long does it take to receive my order?
A: During regular working days, outside of holidays when the studio is closed Delivery times vary based on your location. Typically, domestic orders take 3-7 business days, while international orders may take 10-20 business days. Custom orders will always take longer, this can be discussed with the team when your order is being placed.
Note: Delivery times will be longer if an order is placed during the holidays when our studio is closed. We will do our best to notify you of this closure in advance.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on our website or the carrier's website.
Returns and Exchanges
Q: What is your return policy?
A: We offer a 14-day return policy for unused and undamaged items. If you are not satisfied with your purchase, please contact us on shop@cecilemestelan.com to initiate a return or exchange. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns/exchanges must first be approved by email.
Several types of goods are exempt from being returned or exchanged:
- Made-to-order items
- Personalised items
- Preorder items
- Gift cards
- Sale items
Q: How do I return an item?
A: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns/exchanges must be approved by email. Cecile*M does not cover the postage cost of returning goods except in the case where the wrong product is supplied or in case of faulty/damaged goods being supplied.
Care and Maintenance
Q: How do I care for my ceramic products?
A: Cecile*M pieces are durable but should be handled with care. While hand washing is recommended, our ceramics are dishwasher safe. Avoid sudden temperature changes to prevent cracking.
Contact Us
Q: How can I contact you? A: You can reach us via email at shop@cecilemestelan.com. We are here to assist you with any questions or concerns.
Q: What are your opening hours?
A: Our shop and workshop are both open Monday to Friday from 11am to 7pm and Saturday 11am - 6pm.
Workshops and Courses
Q: What types of workshops do you offer?
A: We offer a variety of workshops mostly aimed at beginners or those wanting to brush up on their skills. We teach both wheel throwing and hand-building techniques. We run twice weekly hand-building classes for those who want to practise ceramic on a regular basis. We also run a 4 week workshop focused on wheel throwing. For more information, please take a look at the relevant page on our website. If you have any unanswered questions, don’t hesitate to contact the workshop team at workshop@cecilemestelan.com.
Q: How can I sign up to a workshop?
A: You can sign up to our workshops through our website. Simply navigate to the “Create” section, select the class you're interested in, and complete the registration process.
Q: What is the duration of your workshops and courses?
A: The duration of our workshops are 2 hours. We offer single-day workshops and multi-week courses. Each class description provides detailed information about the schedule and duration.
Q: Are materials and tools provided for the workshops and courses?
A: Yes, all necessary materials and tools are provided for our workshops. If there are any additional items you need to bring, we will inform you prior to the class.
Q: Do I need prior experience to join a workshop or course?
A: No prior experience is required for our classes.
Q: What is your cancellation policy for workshops?
A: Cancellations made at least 48 hours before the start of the workshop to receive a full refund. Cancellations made less than 48 hours before the start date are non-refundable. If we need to cancel a class, you will receive a full refund.
Residents
Q: What is the residency?
A: Our residency offers ceramicists the opportunity to work in our studio space, develop their ceramic practice, and engage with our creative community. Residents have access to our facilities, equipment, and resources.
Q: How do I join the residency?
A: Simply navigate to the “Create” section, select the amount of time you're interested in, and complete the payment process. Once you have made your payment, you will receive a booking link where you can book all studio time for the duration of your residency.
Q: How much does the residency cost?
A: We have different options, depending on how much time you wish to spend in the studio per month. Please see here for further information.
Q: What support do residents receive?
A: Residents receive access to our fully equipped studio, technical support from our staff, and the chance to collaborate with other artists in our community.
General Information
Q: Where are the workshops held?
A: All our workshops are held at our studio located at 75a Rua Poiais de Sao Bento.
Q: Who teaches the workshops and courses?
A: Our workshops are taught by experienced ceramic artists and educators who are passionate about sharing their knowledge and skills. They look forward to welcoming you to the studio.