General and Application
The following terms and conditions shall apply for all contracts between the customer and Cecile*M about the delivery of goods, which are ordered in Cecile*M online shop under the website www.cecilemestelan.com

The customer is responsible for maintaining the confidentiality of its account and password and for restricting access to its computer to prevent unauthorized access to its account. The customer agrees to accept responsibility for all activities that occur under its account or password.
The customer should take all necessary steps to ensure that the password is kept confidential and secure and should inform Cecile*M immediately if it has any reason to believe that its password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

The customer shall ensure that the details which are provided to Cecile*M are correct and complete. The customer shall inform Cecile*M immediately of any changes to the information that has been provided at the time of registration.

Terms of Sale
By placing an order with Cecile*M you are offering to purchase a product, and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
In order to contract with Cecile*M you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
All prices are inclusive of vat. In some cases, delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘total cost’.
All made-to-order and pre-order products are non-refundable and exchange only.

Delivery Times & Charges
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Portugal and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Order processing can take up to 5 working days, shipping time is an estimate following this.

Cancellation Policy
Under the consumer protection (distance selling) regulations, you have up to 7 working days after you have received your delivery to cancel your order (other than in respect of ceramic made to your specification (pre-order and made to order)..
To cancel your order you may email Cecile*M at cecile@cecilemestelan.com and we will reply with instructions on returning your goods.

Cecile*M does not cover the postage cost of returning goods except in the case where the wrong product is supplied or in case of faulty/damaged goods being supplied.

Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns/exchanges must be approved by email.

Several types of goods are exempt from being returned or exchanged:
– made-to-order items
– personalized items
– pre-order items
– gift-cards

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to Cecile*M.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.
if you’ve done all of this and you still have not received your refund yet, please contact us at cecile@cecilemestelan.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cecile@cecilemestelan.com and send your item to: rua Poiais de São Bento 78, 1200-349 Lisboa

To return your product, please contact us at cecile@cecilemestelan.com and a member of our team will be able to assist you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 83€, you should use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Prohibitions & Misuse
You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the website; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material (commonly referred to as “spam”), or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offence under the computer misuse act 1990. Cecile*M will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

Cecile*M will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

All prices are correct at time of publishing and include vat. It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering.

Images and Descriptions
Every reasonable care has been taken to ensure that the descriptions and images of Cecile*M are accurate. Digital photography has been used and in some cases colors may be slightly different in real life.

You agree to indemnify, defend and hold harmless Cecile*M, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website or your breach of the terms and conditions.

Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of Portugal and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Portuguese courts.

Statutory Rights
Your Portuguese statutory rights are not affected by our returns policy.

Newsletter and Promotional Contact
Your sign up to our monthly newsletter via e-mail allows us to contact you for Cecile*M monthly newsletters and any other Cecile*M promotional newsletters.
If you would like to receive the monthly Cecile*M newsletter as well as any promotional Cecile*M newsletters, e-mail cecile@cecilemestelan.com